Terms of Service

1. Acceptance of Terms

By accessing or using Instoly (instoly.com), you agree to be bound by these Terms of Service. If you do not agree to all of these terms, do not use our service.

2. Description of Service

Instoly is a creator engagement platform that allows creators to set up Direct Message (DM) responses triggered by specific keywords in their Instagram post comments. The service includes:

• Instagram account connection via OAuth
• Keyword-based comment monitoring
• DM sending and engagement
• Analytics and performance tracking
• Affiliate link management

3. Account Requirements

• You must be at least 13 years old to use Instoly
• You must have an Instagram Business or Creator account
• You are responsible for maintaining the security of your account
• You must not share your account credentials with others
• One Instoly account per Instagram account

4. Acceptable Use

You agree not to use Instoly to:

• Send spam, unsolicited messages, or misleading content
• Violate Instagram's Terms of Use or Community Guidelines
• Harass, abuse, or send threatening messages
• Promote illegal activities or substances
• Attempt to circumvent Instagram's rate limits or messaging policies
• Impersonate another person or entity
• Collect personal data of Instagram users without consent

We reserve the right to suspend or terminate accounts that violate these terms without prior notice.

5. Instagram API Compliance

Instoly operates within the boundaries of Meta's Platform Policies and Instagram's API Terms. Key limitations include:

• 24-Hour Window:DMs can only be sent within 24 hours of a user's interaction (comment, DM, etc.)
• Rate Limits: A maximum of 200 messages per hour per Instagram account
• Content Rules: All messages must comply with Instagram's messaging policies

6. Fees and Payment

Instoly offers both free and paid plans. By subscribing to a paid plan, you agree to pay the applicable fees. We reserve the right to change pricing with 30 days' notice. Refunds are handled on a case-by-case basis.

7. Intellectual Property

The Instoly platform, including its design, code, logos, and content, is owned by Instoly and protected by intellectual property laws. You retain ownership of any content you create using our service (message templates, flow configurations, etc.).

8. Limitation of Liability

Instoly is provided "as is" without warranty of any kind. We are not liable for:

• Interruptions in Instagram's API service
• Messages not delivered due to Instagram's policies or rate limits
• Loss of revenue from service interruptions
• Changes to Meta's or Instagram's platform policies

9. Termination

You may cancel your account at any time. We may terminate or suspend your account if you violate these terms. Upon termination, we will delete your data in accordance with our Privacy Policy.

10. Governing Law

These terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

11. Contact

For questions about these Terms, contact us at: contact@instoly.com